Welcome to Austin Ridges! By accessing and using our website [www.austinridges.com], you agree to the following terms and conditions. Please read them carefully.
1. Introduction
These terms and conditions govern your use of the website and services provided by Austin Ridges. By accessing our website and making a purchase, you accept and agree to be bound by these terms.
2. Product Information and Availability
- Product Descriptions: We make every effort to ensure that the products listed on our website are accurately described. However, we do not guarantee that the descriptions, images, or other content are completely accurate, error-free, or current.
- Availability: All products are subject to availability. If an item you ordered is out of stock or unavailable, we will notify you as soon as possible and provide options for a replacement, backorder, or refund.
3. Orders and Payments
- Order Process: When you place an order through our website, you will receive an email confirming your order details. This is an acknowledgment of your order and not an acceptance of it. Your order will be confirmed and processed when the payment has been made upon delivery.
- Payment Method: We only accept cash on delivery. Please ensure you have the exact amount ready for payment at the time of delivery.
- Order Cancellation: You may cancel your order before it is dispatched by contacting our customer service team at [[email protected]]. Once your order has been shipped, cancellations will not be possible.
4. Shipping and Delivery
- Shipping Locations: We offer worldwide shipping, and delivery times will vary depending on your location. Delivery charges will be calculated at checkout.
- Delivery Time: Shipping times vary by region, but orders are typically processed within 2-3 business days and can take 5-20 business days for delivery, depending on the destination.
- Shipping Issues: We are not responsible for delays caused by shipping carriers, customs procedures, or other unforeseen circumstances.
- Cash on Delivery (COD): As we only offer COD, you must pay the exact amount due to the delivery agent when the order arrives.
5. Returns and Refunds
- Return Policy: We accept returns for damaged or incorrect items. Returns must be requested within 7 days from the date of delivery. Please see our Return and Refund Policy for full details.
- Refund Process: If a return is approved, refunds will be processed through a bank transfer or another method as determined by us. Refunds will be issued for the product cost, excluding shipping charges.
6. Privacy and Data Protection
Your privacy is important to us. We collect and use personal information only as outlined in our Privacy Policy. By using our website, you consent to the collection and use of your personal data as described.
7. User Conduct
By using our website, you agree not to:
- Engage in any activity that disrupts or interferes with the website’s functionality or security.
- Use the website for any unlawful purpose, including the violation of any applicable laws or regulations.
- Upload, transmit, or distribute harmful or illegal content.
8. Intellectual Property
All content on the website, including text, images, logos, graphics, and product designs, is the property of Austin Ridges and is protected by copyright, trademark, and other intellectual property laws. You may not use any of our content without permission.
9. Limitation of Liability
To the maximum extent permitted by law, Austin Ridges will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, arising from your use of our website or products.
10. Termination
We reserve the right to suspend or terminate your access to our website and services at our sole discretion if you violate these terms and conditions.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts.
12. Modifications
Austin Ridges reserves the right to modify, update, or change these terms and conditions at any time. Any changes will be posted on this page, and the effective date will be updated.
13. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at [email protected].