At Austin Ridges, we strive to provide fast, reliable shipping for our customers worldwide. Below, you’ll find all the important details about our shipping process.
1. Shipping Locations
We offer worldwide shipping, delivering to most countries around the globe. Whether you’re in North America, Europe, Asia, or beyond, we are here to get your products to you.
2. Shipping Methods and Costs
- Shipping Method: We work with trusted shipping carriers to deliver your order safely and efficiently. Your shipping method will be chosen based on your location and the products you order.
- Shipping Charges: Shipping fees vary depending on the delivery destination and the weight of your order. Shipping costs will be calculated at checkout before you confirm your purchase.
3. Order Processing Time
- Processing Time: Orders are typically processed within 2-3 business days from the time they are placed.
- Business Days: Business days are Monday through Friday, excluding weekends and public holidays.
- Order Confirmation: Once your order is confirmed, you will receive an order confirmation email. A tracking number will be provided once your order has shipped.
4. Delivery Time
- Domestic Shipping: For orders within the same country, delivery usually takes between 5-10 business days.
- International Shipping: Delivery times for international orders can vary depending on the destination, and typically take between 10-20 business days.
- Customs Delays: For international shipments, customs procedures may cause delays. We are not responsible for any customs fees, taxes, or duties imposed on your order.
5. Cash on Delivery (COD) Payments
As we offer a cash-on-delivery payment option, please have the exact amount ready for the delivery. The delivery agent will collect payment when the order arrives at your address. We do not accept any other forms of payment at the time of delivery.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.
7. Shipping Issues and Delays
While we do our best to ensure timely delivery, shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. If your order is delayed or lost in transit, please contact our customer service team at [[email protected]]. We will work with the carrier to resolve the issue and keep you informed of the status.
8. Missing or Damaged Items
- Damaged Items: If your order arrives damaged or incomplete, please contact us within 7 days of receiving the shipment. We will assist you in processing a return or replacement, depending on the circumstances.
- Missing Items: If you believe an item is missing from your order, please contact us immediately, and we will help investigate and resolve the issue.
9. Address Accuracy
Please ensure that your shipping address is accurate when placing your order. Austin Ridges is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
10. Contact Us
For any questions regarding shipping, please contact our customer service team at [email protected].