At Austin Ridges, we aim to provide you with high-quality products and a great shopping experience. If you are not satisfied with your purchase, we offer a return and refund policy under the following terms and conditions.
1. Returns
We accept returns for products that are:
- Damaged or defective upon delivery.
- Incorrect items sent (wrong product or size).
Return Process:
- You must contact our customer service team at [[email protected]] within 7 days from the date of delivery to request a return.
- Please provide your order number, a description of the issue, and photos (if applicable) of the damaged or incorrect item.
- Once we receive your return request, we will guide you on how to proceed with the return shipment.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original condition, and in the original packaging.
- The product should not be a final sale item (such as custom-made or personalized products).
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will process the refund via cash. Since we only offer cash on delivery, refunds will be processed through bank transfers or any other method we may deem appropriate.
- Refund Timeline: Refunds will be processed within 7-10 business days from the approval date.
- Non-Refundable Charges: Delivery charges are non-refundable, and you will be responsible for return shipping fees unless the item was defective or incorrect.
4. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.
5. Non-Returnable Items
Some items are non-returnable and non-refundable, including:
- Customized or personalized products.
- Products marked as final sale or clearance.
- Items that have been used or opened (unless defective).
6. Defective or Damaged Products
If you receive a product that is defective or damaged, please contact us immediately at [[email protected]] with details of the issue. We will arrange for a return and refund or replacement, depending on your preference.
7. International Returns
If you are located outside, please contact us for return instructions. International returns may be subject to additional shipping charges, and the return process may take longer.
8. Contact Us
For any questions or concerns regarding returns or refunds, please contact our customer service team at [email protected].